AFTERSALES SERVICE

Thank you for your support and purchase. In order to let mommies shop with peace of mind, there is a 7 day trial period after the merchandise has arrived. (The trial period is void once the merchandise has been in water or the tag has been cut)

  • One return allowed per order
  • To ensure your rights, please check merchandise for any defects as soon as you receive them. If defects are found, please apply for return within 7 days (including holidays) without trying on the merchandise; otherwise we won't accept it.
  • Any return item must be in brand new condition and in its original packaging. Any accessories and gifts, tags, invoices, and receipts (which will be stapled to the invoices) must be returned as well.
  • Any merchandise tagged "non-returnable," such as discounted items, items on clearance, gifted items, or delicate items (to ensure personal hygiene), can not be returned.
  • There is only one return free of shipping allowed per order within 7 days after the shipment has arrived. To avoid any conflict, please confirm that the items to be returned are the one listed on the return application before package them. Customers will need to mail the return items themselves.

※ Customers will need to pay for the return shipping fee if more than one return is required within the first 7 days.

  • - Please click on Search Order then click on Merchandise Return
  • - FamiPort Return Service:
    Please visit a FamiPort branch within 3 days of applying (including the day of application). The return code will automatically be cancelled after 3 days. The merchandise will be returned to us within 5~7 days. ※Detailed Description: (http://www.cvs.com.tw/CNPickup.aspx?ID=11)
  • - 7-11 Return Service:
    Please visit a iBon branch within 3 days of applying (including the day of application). The return code will automatically be cancelled after 3 days. The merchandise will be returned to us within 5~7 days. ※Detailed Description:(http://www.7-11.com.tw/service/return.asp)

※After return, system will recalculate the original order related fees. If the amount of the entire order does not warrant free shipping or discounts, the difference will automatically be deducted from the refund. Any gifts will also need to be returned with the returned merchandise. If not, the gift will be viewed as a purchase and its retail price will be deducted from the refund as well.

  • - We can not process your merchandise return without reciept. If you lost the receipt, please download credit note from member center and mail it with the return package.
  • - Due to the fact that we will only be notified by the logistics company 1~3 days after confirmation of order delivery or pickup, pleaes wait 1~3 days after you receive the package before applying for return. 7 day trial period will only start after we have been notified of order pickup or delivery by the logistics company.
  • - Please do not mix return items of different order number in the same return package.
  • - Customer will need to visit the post office and be responsible for postage fees.
  • - Please contact our customer service by phone or email before sending the merchandise for exchange
  • - To get the package by home delivery, the postage fee will be 140 NTD. Please contact us by email or phone to apply.
  • - Exchanged items are delivered by Taiwan Pelican Express Co., convenience store pickup service is not available
  • - To expedite your oder, we only provide size and color exchange service
  • - Offshore customers, please contact us by phone or email first if you wish to exchange item size, we will provide your with mailing address for the package.
  • - We do not accept postage or pricing difference in the form of stamps!
  • - It will take about 3~14 working days to send out exchanged merchandise

After the return package has been processed, system will automatically create refund order. We will deposit the refund in the bank account that you provided within 7~14 workign days. Orders paid by credit card will be processed within 7~14 working days.

  • - Thanks for all your support for Ailian. Our assistants will always double check your merchandise before shipping. If you still received a defective/wrong product, we apologize for the inconvenience and we will be responsible for all the shipping fees regarding the return service.
  • - Once you received defective product, please contact our customer service by phone first before sending the photo of the defective product to service.ailian@gmail.com. Pleaes keep the merchandise in its original packaging and condition.
  • - We can only exchange the same size and same style as the one listed in the order invoice. Customer can only choose another product in the case of discontinued products.
    1. Definition of defective merchandise: Obvious damage to the clothing, large amount of stain, heavy unstitching.
    2. Definition of non-defective merchandise:
      1. Stains that are not apparent, slight unstitching and other common stitching problems.
      2. Personal factor: fabric allergy, damage caused by human behavior/use. Exposed to foul smelling experiment and not the original scent of the merchandise
      3. Items scent that is removed by washing and drying.

      ※ Please be cautioned that once the item is deemed non defective, we will process it as a returned item and will provide a refund after system recalculation of any relevant costs. Customer will be responsible for any extra cost as a result of this process.

  • - We currently do not provide home delivery service in offshore areas. Customers will need to send the merchandise back themsevles

    ※ Ailian will cover shipping costs up to 70 NTD after receiving the merchandise.

  • - Above return policy only applies to customers in Taiwan.