Thank you for your support and purchase. In order to let mommies shop with peace of mind, there is a 7 day trial period after the merchandise has arrived. (The trial period is void once the merchandise has been in water or the tag has been cut)
※ Customers will need to pay for the return shipping fee if more than one return is required within the first 7 days.
※After return, system will recalculate the original order related fees. If the amount of the entire order does not warrant free shipping or discounts, the difference will automatically be deducted from the refund. Any gifts will also need to be returned with the returned merchandise. If not, the gift will be viewed as a purchase and its retail price will be deducted from the refund as well.
After the return package has been processed, system will automatically create refund order. We will deposit the refund in the bank account that you provided within 7~14 workign days. Orders paid by credit card will be processed within 7~14 working days.
※ Please be cautioned that once the item is deemed non defective, we will process it as a returned item and will provide a refund after system recalculation of any relevant costs. Customer will be responsible for any extra cost as a result of this process.
※ Ailian will cover shipping costs up to 70 NTD after receiving the merchandise.