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| GoodMaji | Pricing | Time for Delivery |
| Singapore | Based on volume and weight of the package (About 1Kg/ NTD $295) | 3-4 days shipping |
| Malaysia | Based on volume and weight of the package (About 1Kg/ NTD $275) | 3-4 days shipping |
| ※Working days listed, not including holidays ※The above pricing might be adjusted based on international fuel cost ※Shipping to East Malaysia will require an additional fee of NTD $95 per kilogram of package |
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| Post Office | Pricing | Time for Delivery |
| Singapore | Based on volume and weight of the package (About 1Kg/ NTD $275) | 8-10 days shipping |
| Malaysia | Based on volume and weight of the package (About 1Kg/ NTD $225) | 8-10 days shipping |
| ※Working days listed, not including holidays ※Please refer to the following link for international shipping calculation and time for delivery http://www.post.gov.tw/post/internet/Postal/index.jsp?ID=1398150238188 |
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- We accept international orders (no area restriction), and buyers will need to pay for internatinal shipping
- International buyers should create an order and select the country where order is shipped. You may use online payment with credit or ATM transfer (if you have a Taiwan bank account)
- We use SF Express for China, Hong Kong, and Macau shipping. Payment is due on package arrival, and is received by the delivery staff. We will use Air Parcel for other international regions, shipping by post office or GoodMaji. If you need to use Express Mail Service (EMS), please contact us! We will contact you for shipping cost after the order is submitted and the volume and weight of the package is confirmed.
SF Express Pricing Time for Delivery China Based on volume and weight of package (depending on region) Depending on region Hong Kong Based on volume and weight of package (about 1Kg/NTD $112) About 1-1.5 days shipping Macau Based on volume and weight of package (about 1Kg/NTD $140) About 2-3 days shipping ※Working days listed, not including holidays
※The above pricing might be adjusted based on international fuel cost
※If shipping address is a residence or remote area, each package will cost an additional HK $30 and one more working day for shipping
※Please refer to the following link for shipping cost and time for delivery
http://www.sf-express.com/tw/tc/dynamic_function/price/ - International orders are not qualified for order cash bonus promotion
- If defects are discovered within 7 days of receiving shipment, customers are responsible for shipping fees for exchanging or returning the items
海外問答 International FAQ
- Regions for Delivery
- We are currently shipping to Hong Kong, Macau, Malaysia, Singapore, The United States, Canada, Australia, China, Japan, and Indonesia. Please contact customer service for other regions
- We use SF Express for Hong Kong, Macau, and China shipments, GoodMaji for Singapore and Malaysia, Chunghwa Post for the rest - Shipping Fee and Time for Delivery
International Buyers are responsible for shipping fees.
- When you use SF Express for payment on arrival, the shipping cost depends on the size and weight of the package.
http://www.sf-express.com/tw/tc/dynamic_function/price/
※ If the address chosen is not a business or a SF or SF Smart Cabinet branch, SF Express will require an additional fee of HKD $30
For GoodMaji and Chunghwa Post: the size and weight of the package can only be calculated after the order has been submitted. We will ask you to provide shipping cost payment online at a later time!
Malaysia(1kg) Singapore GoodMaji NTD $275/3-4 days for delivery NTD $295/3-4 days for delivery Chunghwa Post NTD $225/8-11 days for delivery NTD $275/8-10 days for delivery ※Shipping to East Malaysia will require an additional fee of NTD $95 for each kilogram of package -
Payment Method
- We accept VISA, MasterCard, JCB for online payment of international orders
※ Due to security concerns, if you are using a credit card not issued in Taiwan, you would be required to enter the credit card's 3D verification code. Please contact bank that issued your credit card for any questions!
- If you have a bank account in Taiwan, ATM transfer is available as a payment option! -
How to Track Orders
- After the order is submitted, you may login to the website and click on the order number under order record/order list to check order progress
- After the items are preapred and payment is completed, the order will be shipped within 1 working day. After the status becomes "shipped", you may copy and click on the package number underneath to track its progress! -
International Exchange/Return
- We only accept exchange/return from customers in Hong Kong/Macau/Singapore/Malaysia, and the customers will be need to cover the shipping costs
- If customers receive a defective product, they will also be responsible for the shipping costs for exchange/return.
SERVICE
MON-FRI
10:00-12:00 / 13:30-18:00
service@ailian.com.tw
886-2-55960991
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Copyright @ 2018 KOBON LTD.
All Rights Reserved.
Time | 10:00-12:00 / 13:30-18:00
E-mail | service@ailian.com.tw
Phone | 886-2-55960991
Copyright @ 2018 KOBON LTD. All Rights Reserved
